Terms of Service
Please review these terms carefully before using our services.
Definitions
These words have the following meanings throughout the Terms.
Mintflux Co, we, us. Mintflux Co, trading as and operated by Mintflux Trading.
Seller, you. Anyone who submits an order to, or sells items to, Mintflux Co.
Ticket. A request opened with the Mintflux Co team through its ticket channels.
Order. The items and quantities a seller submits by ticket for Mintflux Co’s approval.
Company-provided label. A shipping label issued by Mintflux Co, or generated by the seller on Mintflux Co’s behalf at Mintflux Co’s request.
Delivery confirmation. Tracking shows “Delivered” on the carrier’s website and Mintflux Co has received the package.
Valid handover. Has the meaning given in Section 8.
1. Acceptance & Eligibility
Using Mintflux Co means you accept these Terms. If you do not agree, do not use Mintflux Co.
Acceptance. By using our platform, opening a ticket, submitting an order or selling to Mintflux Co, you confirm that you have read, understood and agreed to these Terms.
Electronic agreement. These Terms may be accepted electronically. Opening a ticket, submitting an order or selling to Mintflux Co is your acceptance of them.
Age. You must be 18 or older, or have the consent of a parent or legal guardian.
Updates. We may update these Terms from time to time. The “Last updated” date at the top shows the current version, and where reasonably possible we will give notice of material changes through our ticket channels or on our platform before they take effect. Continued use of Mintflux Co after an update means you accept it.
2. User Conduct
You must be accurate, honest and professional in every dealing with Mintflux Co.
Accurate information. Provide correct and complete details about yourself, your items, your quantities and your payment method.
Professional behavior. Treat Mintflux Co staff and other users respectfully. Harassment, threats, hate speech and discrimination are not tolerated.
Prohibited activity. Scams, fraud, counterfeit items, fake or reused tracking numbers, intentional mislabeling, misrepresenting items or quantities, manipulating prices, and exploiting the system are prohibited.
Outside promotion. Promoting outside services or groups without Mintflux Co’s approval is prohibited.
One account. Each seller may hold one account. Creating another account to avoid a ban, suspension or blacklisting is prohibited, and Mintflux Co may close the accounts involved.
Platform rules. If you contact Mintflux Co through any third-party platform, you must also follow that platform’s terms of service and community guidelines.
Consequences. Harassment, threats, hate speech, scams, fraud or counterfeit items result in a permanent ban and may lead to legal action. See Section 12.
3. Items & Condition Standards
Mintflux Co accepts only authentic, sealed and undamaged products.
Condition. Check every item before packing. Items must have no tears, holes or rips; minor dents are acceptable.
Store markings. Remove all price tags, clearance stickers and store labels from product packaging.
Declared details. Undeclared damage may result in a payout adjustment when the shipment is delivered.
Rejection. Damaged, tampered or counterfeit items may be rejected or returned, and may result in blacklisting. Returns are at the seller’s cost.
Prohibited items. Stolen, counterfeit, restricted and prohibited items must not be submitted. Mintflux Co may update the list of prohibited items at any time.
Your responsibility. You are responsible for making sure the items you submit are authentic, lawfully acquired and yours to sell.
4. Pricing, Quotes & Price Lock
A deal is locked only once both parties agree on the final price.
Price quoted. Your price is the price quoted to you by Mintflux Co. To get a quote, open a ticket.
Agreement. No deal exists until Mintflux Co and the seller have both agreed to the final price.
Quote validity. Quotes are valid for 48 hours to ship.
Price lock. The price is locked when your shipment is scanned by the carrier or dropped off, provided this happens within the shipping window in Section 6.
Late shipments. Shipments made after the window may lead to cancellation of the deal or a payout adjustment.
Approved scope. Quotes and approvals apply to the items and quantities agreed. Items that were not pre-approved may be declined or returned at the seller’s expense. Quantity differences are handled under Section 9.
5. Orders & Approval
Open a ticket to submit your order, and do not ship until Mintflux Co has approved it.
Submitting an order. Open a ticket with your order details.
Approval. Orders are usually approved within 12–24 hours. Once your quote, order and labels are approved, our team provides the shipping and logistics details in your ticket.
Operating hours. Mintflux Co’s team operates Monday to Friday, excluding holidays. Orders must be submitted and approved during these hours. Once approved, you may drop off or ship on any day the carrier is operating. Submissions made outside operating hours, or without prior approval, are not covered by the Mintflux Co Guarantee.
Our discretion. Mintflux Co may decline or return any item, quantity or order that was not pre-approved.
6. Packing, Shipping & Tracking
Ship within 48 hours, pack securely, and upload proof of shipment right away.
Shipping window. Shipments must be dropped off or scanned within 48 hours of label issuance or, where no label is issued, of quote confirmation. Delays beyond this window may lead to cancellation or payout adjustments.
Packaging. Items must be sealed, undamaged and authentic. Use protective materials (for example kraft paper or bubble wrap), and fully seal and reinforce boxes. Remove old labels from shipping boxes. Where possible, organize or list the contents of each box.
Labels on the box. Shipping labels must be clearly visible and flat. If more than one label is required (for example carrier and fulfillment center), place them side by side.
Photo documentation. Provide clear photos of the items before sealing, the packed and sealed boxes, all boxes together showing the total quantity, and the pickup or drop-off process.
Proof of shipment. Upload a drop-off receipt or pickup confirmation (or a tracking screenshot), ideally showing the date, location and number of boxes. This is required for insurance coverage and payout processing.
Tracking. Valid tracking is required for every shipment. Tracking must be active and updated, and the shipment must be scanned in; a label that is only created does not count. Never reuse old tracking numbers.
Box count. The number of boxes must match across your photos, your receipt and the tracking.
Missing proof. Missing or late tracking or proof may delay or void your payout.
Do ship within 48 hours of label issuance, use protective packaging, and upload your tracking and receipt immediately.
Don’t ship wrong, damaged or unsealed items, skip proof of shipment, reuse old tracking numbers, or ship after the 48-hour window.
7. Labels & Shipping Costs
Who pays for the label depends on your order value, and Mintflux Co covers the labels it provides.
Orders above $500. The shipping label cost is included in your final payout.
Orders of $500 or below. Sellers generally provide their own labels.
Labels generated on our behalf. Mintflux Co may ask you to provide or generate a label on its behalf. You are fully compensated in your payout, and the label is treated as a company-provided label.
Company-provided labels. Where Mintflux Co provides the label, Mintflux Co covers the label, logistics and related costs.
Destination. Based on your cashout value, our team will advise whether to ship to our US or our international address.
Customs and documentation. Our team supplies any required information, including customs forms, within your ticket.
8. Handover, Liability & Claims
Liability for a shipment stays with the seller until valid proof of handover is provided.
Valid handover. A shipment is only considered handed over when tracking shows it as scanned in and all requirements in Section 6 are met.
Before valid handover. The seller remains fully liable. Without valid proof, Mintflux Co will not accept any claims.
Company-provided labels. Once valid handover is established, liability transfers to Mintflux Co. Mintflux Co handles courier claims (for example with DHL, FedEx or UPS) and processes any reimbursement accordingly.
Seller-provided labels. The seller is responsible for the package until it is delivered, and Mintflux Co is not liable for lost or damaged shipments. We recommend shipping insurance and keeping a drop-off receipt.
Exclusions. Mintflux Co is not liable for issues caused by improper packing, failure to follow these Terms, or incorrect or undeclared details.
9. Inspection, Damaged Items & Quantity Adjustments
Delivered items are inspected, and your payout is adjusted to what Mintflux Co actually receives.
Inspection. After delivery, items are inspected and verified.
Records. Mintflux Co may photograph and record items on arrival, and keep those records to verify authenticity, resolve disputes and prevent fraud.
Damaged or non-compliant items. Mintflux Co may adjust the payout based on the item’s condition, or return the item at the seller’s cost. Secure packaging is the seller’s responsibility.
Failed inspection. Items that fail inspection, including suspected counterfeit or tampered items, may be excluded from the payout or returned at the seller’s cost.
Incorrect, late or poorly packaged shipments. These may be returned at the seller’s cost.
Quantity differences. If the quantity received differs from what you declared, there is no penalty. The payout is adjusted to the actual quantity received, and you will be notified of the adjustment.
Extra units. Extra units shipped beyond the original agreement are credited and included in your final payout.
Counterfeit or tampered items. These may be rejected, returned and may lead to blacklisting. See Section 12.
10. Payments & Payouts
Mintflux Co processes payouts within 24–48 hours, or roughly 1–2 business days, after delivery is confirmed.
Timing. The 24–48 hour (roughly 1–2 business day) period starts once tracking shows “Delivered” on the carrier’s website and Mintflux Co has received the package. Payouts processed on a Friday usually clear on the following Monday.
Payment methods. We pay via Wise, ACH bank transfer, PayPal or cryptocurrency. Because we operate internationally, we recommend Wise.
Cryptocurrency. Stablecoins (USDC or USDT) are preferred. Other cryptocurrencies such as BTC, ETH, SOL or LTC can also be used.
Accuracy of details. Use the correct format for your chosen method and double-check every detail. Payouts are sent to the details you provide, so you are responsible for their accuracy.
Fees. Transaction fees, such as payment provider or network fees, may apply and may be deducted from your payout.
Fraud and chargebacks. Fraud or chargebacks lead to suspension and forfeiture of funds. See Section 12.
AML, CFT and sanctions. You must comply with all applicable anti-money laundering, countering the financing of terrorism, and sanctions laws. Mintflux Co may request identity or transaction information to carry out these checks, and may delay, withhold or decline a payout until they are completed. Failure to provide requested information may result in delayed payouts, suspension or termination of your account.
| Method | Details required |
|---|---|
| Wise | Full name; email address or username |
| ACH bank transfer | Full name; email address; bank ACH routing number; bank account number |
| PayPal | Full name; email address or username |
| Cryptocurrency | Full name; wallet address; currency (USDC or USDT); network (TRC20, BEP20 or ERC20) |
11. The Mintflux Co Guarantee
Eligible orders are protected by fast payouts and a goodwill credit if Mintflux Co is late. The Guarantee applies to new orders from 12 September 2025.
Fast payouts. Payouts are processed within 24–48 hours, or roughly 1–2 business days, once your shipment is received and confirmed by Mintflux Co. Shipments are coordinated and managed by the Mintflux Co team through trusted carriers such as FedEx, UPS or DHL.
Protection against delays. If your payout is not completed or received within 72–84 hours, or roughly 3–4 business days (Monday to Friday, excluding holidays), of delivery, Mintflux Co will add a goodwill credit or bonus to your final payout. The amount is not disclosed in advance: Mintflux Co decides it based on the size of your order and tells you the amount on the day the payout is late. A payout processed on a Friday usually clears on the following Monday, and this is not treated as a delay.
To be covered, you must have:
- a valid payment method on file (Wise, ACH, PayPal or cryptocurrency);
- an account in good standing, with no chargebacks, fraud flags or violations; and
- shipped your items according to Mintflux Co’s instructions, including proper labeling and packaging.
The Guarantee does not apply if:
- (a) the items differ from your order submission, except that extra units or products shipped beyond the original agreement are credited and paid in your final payout;
- (b) the submission was made without prior approval, or outside operating hours (Monday to Friday, excluding holidays);
- (c) the shipment is damaged, poorly packaged, or missing proper labeling or tracking;
- (d) the products are inauthentic, resealed, or lack valid proof of purchase;
- (e) the items are not in acceptable condition, such as tears, stains or more than minor dents; or
- (f) the package has not been physically received by the Mintflux Co team.
Account integrity. Mintflux Co may suspend or revoke the Guarantee for accounts engaged in suspicious, abusive or fraudulent activity, including fake tracking, repeated incorrect submissions or intentional mislabeling.
12. Suspension, Termination & Forfeiture
Violating these Terms can end your access and cost you pending payouts.
Violations. To the extent permitted by law, breaking these Terms may lead to suspension or termination of your account and forfeiture of pending payouts.
Permanent ban. Harassment, threats, hate speech, scams, fraud and counterfeit items result in a permanent ban and may lead to legal action.
Fraud and chargebacks. To the extent permitted by law, these result in suspension and forfeiture of funds.
Blacklisting. Sellers of counterfeit or tampered items may be blacklisted.
The Guarantee. Mintflux Co may suspend or revoke the Mintflux Co Guarantee as described in Section 11.
Appeals. You may ask for a suspension or termination to be reviewed by opening a ticket. Reinstatement may be considered but is not guaranteed.
13. Disputes
Raise any dispute through a Mintflux Co Support ticket first; Mintflux Co will review it and its decision is final, subject to your legal rights.
How to raise one. Open a support ticket and include your tracking, receipt and photos where relevant.
Before external action. Open a ticket and give Mintflux Co reasonable time to resolve the issue before you file a chargeback, raise a dispute with your payment provider or take other external action. This does not limit your legal rights.
Claims and proof. Claims are only accepted where valid proof of handover has been provided. See Section 8.
Decisions. Mintflux Co’s decision is the final outcome of its internal review. It does not limit any right you have under the law, including the right to bring a claim in the courts described in Section 18.
Informal resolution. Before starting court proceedings, both parties agree to first try to resolve the dispute in good faith, including through mediation if Mintflux Co proposes it, for example through the Singapore Mediation Centre.
14. Privacy & Personal Data
Our Privacy Policy explains how Mintflux Co collects, uses, discloses and protects your personal data under Singapore’s Personal Data Protection Act 2012 (PDPA), and it forms part of these Terms. Read the Privacy Policy.
Your consent. By providing your details or using our services, you consent to Mintflux Co collecting, using, storing and disclosing your personal data as described in the Privacy Policy. You may withdraw your consent by contacting us, but we may then be unable to process your orders or payouts.
No selling. We do not sell your personal data.
Access and correction. You may ask to see or correct the personal data we hold about you, or contact our Data Protection Officer, by writing to mintfluxco@gmail.com.
Questions. If you have concerns about your information, contact us before submitting your details.
15. Disclaimers & Limitation of Liability
Mintflux Co’s responsibility is limited to what these Terms expressly promise.
Our commitments. Mintflux Co’s responsibilities are those set out in these Terms, including Section 8 (handover and courier claims) and Section 11 (the Mintflux Co Guarantee).
What we are not liable for. To the extent permitted by law, Mintflux Co is not liable for losses caused by improper packing, failure to follow these Terms, incorrect or undeclared details, or lost or damaged shipments sent with seller-provided labels.
Prices and inspection. Final payouts depend on the inspection and verification of the items Mintflux Co actually receives.
Cap on liability. Where Mintflux Co’s liability under these Terms cannot be excluded, our total liability to you for any claim arising from a single order will not exceed the payout value of that order.
Legal limits. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded or limited under Singapore law.
16. Indemnification
You are responsible for claims that arise from what you send to Mintflux Co.
You agree to cover Mintflux Co for losses, claims and costs, including reasonable legal fees, that arise from your breach of these Terms, or from items you submit being counterfeit, stolen, unlawfully acquired or misdescribed.
17. Legal Compliance & Right to Decline Service
Mintflux Co may decline service at its discretion, and you may only sell items that are lawfully sourced.
Lawful sourcing. Products must be sourced legally. You are solely responsible for making sure your items, and your sale of them, comply with all applicable laws.
Right to decline. Mintflux Co may decline, cancel or stop any order, item or account at its discretion, including where it suspects fraud or misrepresentation, subject to the payout and return provisions in these Terms.
Reporting. Mintflux Co may report suspected counterfeit, stolen or unlawful items to the relevant authorities and rights holders.
Taxes. You are solely responsible for determining, reporting and paying any tax that applies to your sales, including income tax and GST where you are required to register for it. Mintflux Co does not provide tax advice and is not responsible for your tax obligations.
Sanctions. You may not use Mintflux Co if you are located in, a resident of, or a national of a country or territory subject to sanctions or embargoes under Singapore law or applicable international regulations.
18. General Terms & Governing Law
These Terms, together with our Privacy Policy and the instructions Mintflux Co gives you in your ticket, are the entire agreement between you and Mintflux Co.
Governing law. These Terms are governed by the laws of Singapore.
Courts. The courts of Singapore have exclusive jurisdiction over any dispute arising from or in connection with these Terms.
Entire agreement. These Terms replace any earlier understanding between you and Mintflux Co about selling through our platform.
Changes. We may update these Terms as described in Section 1.
Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of its terms.
Third-party platforms. If you contact Mintflux Co through any third-party platform, that platform’s own terms also apply to you.
No waiver. If Mintflux Co does not enforce a provision straight away, it can still enforce it later.
Severability. If any part of these Terms cannot be enforced, the rest remains in effect.
Notices. We may give you notice through the ticket or platform you used to contact us, by email, or by posting on our platform. You may contact us by opening a ticket.
Events beyond our control. Mintflux Co is not liable for delay or failure caused by events beyond its reasonable control, such as carrier disruption, natural disasters, strikes, war or system outages. Payout timings are extended for as long as the event lasts, to the extent permitted by law.
Assignment. Mintflux Co may transfer its rights and obligations under these Terms, for example in a sale of its business. You may not transfer yours without our written consent.
Survival. Provisions that by their nature should continue after termination, including those on liability, indemnification, disputes, privacy and governing law, continue to apply.
19. Contact
For questions, quotes or concerns, open a ticket or email us. If you are unsure about anything, ask before you ship.
Email mintfluxco@gmail.com, or send us a message.
By selling with Mintflux Co, you confirm that you have read, understood and agreed to these Terms.